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Familio loans are unsecured personal loans that can be between £1000 and £5000, and repaid over a year to 5 years. Depending on how much you borrow and the loan term you choose, you will be required to make monthly repayments on your loan with added interest.

We've created the Familio loan to be accessible to as many people as possible. Our aim is to provide you with an affordable alternative to less desirable forms of credit such as buy now pay later, salary advances, and payday loans. To qualify for one of our loans you must be a UK resident aged between 18-28 years old, have a UK mobile and email address, have a regular monthly income paid into a UK bank, and be able to comfortably afford your repayments.

You do not need to be a homeowner to apply for a Familio loan. To qualify for one of our loans all you need is to be a UK resident aged between 18 and 25 years old, have a UK mobile and email address, receive a regular monthly income into a UK bank account, and be able to comfortably afford your repayments.

Yes. We do perform a credit check, however we do not solely base our decision on this. We also undertake an affordability check using openbanking to ensure you are able to afford the repayments on your loan.

Open banking is an FCA regulated service used across the UK that allows providers like Familio to access your financial data. We understand that this is a very personal thing and so we would never access this data without your permission first. So why do we need this data? Open banking is a secure method of assessing your ability to repay your loan. This way we can ensure that we are lending responsibly at all times.

Yes. There are no extra fees or penalties for early repayment of your loan. Simply contact the team via email or phone and we can arrange this for you.

Your credit rating is a record of how well you manage your credit, finances and bills. Banks, credit card companies, lenders, utility companies, mobile phone providers, and landlords & lettings agents all routinely use your credit rating to work out how much they are willing to lend you or whether they're happy to have you as a customer at all. The better you look after your credit rating, the more likely you are to get the products and credit you apply for.

There are plenty of reasons why it's good to have a good credit rating. At Familio, we use your credit rating to decide whether we can offer you a loan. There are other benefits too. Many 'day to day' products that rely on a contract, such as mobile phones, are also affected by how well you look after your credit. The better your credit rating, the greater your financial options will be and the more likely you’ll be able to access products at a cheaper rate.

Making sure your repaying the right amount and on time are the two most fundamental ways of improving your credit rating. But there are other things you can do too - see our handy guide below.

It’s also worth tracking your credit rating through a credit monitoring product. When you become a Familio customer, you get free access to Raporto. Raporto is a credit monitoring app that allows you to track your credit rating and make sure nobody is using your details to make fraudulent applications in your name. Click here to sign up.

You can choose how you make your monthly repayments using either direct debit or by debit cards.

Pay by direct debit.

A Direct Debit is a great way of making sure all your payments are on time. You will set up a direct debit during your initial application. Your repayment date will default to either the date that your salary is paid into your account or on the 1st of each month. If you’d like to change this date, please email us on help@familio.co.uk or call us on 01202 155 977. Any changes need to be made at least three days before your payment is due, as we call for direct debits three days ahead of your repayment date.

Pay by debit card.

You can make your repayment by debit card at anytime. All you need to do is email us on help@familio.co.uk or call us on 01202 155 977 and request a payment link.

You set up a direct debit during your initial application. Your repayment date will default to either the date that your salary is paid into your account or on the 1st of each month. If you’d like to confirm or change this date, please email us on help@familio.co.uk or call us on 01202 155 977.

Yes, you can make as many payments as you want in a month. You should always cover your standard monthly repayment, but you can also make top-up payments any time you like. Additional payments will reduce your outstanding balance and the overall amount of interest you pay on your loan.

If you miss a payment, or you make a payment after the due date, we’ll have to let the credit reference agencies know.

Missed payments can show on your credit file and affect your credit score for up to 6 years. If you apply for any type of credit during that time, lenders will be able to see this when they do a credit check, which may affect your ability to get credit in the future.

Sometimes missing one payment can lead to missing another - it’s easy for things to spiral. Please contact us, before it gets to that stage.

We can help you set up a payment plan. A payment plan can help you get back on track. Depending on your situation, we may be able to offer you a payment plan that spreads the cost of your repayment over several months and in severe cases, we can stop interest charges for a while.

It can be tough, but the sooner you start, the sooner you can get back on track. If you’re struggling to make your repayments, please give one of our friendly advisors a call on 01202 155 977.

Our customer support team can help you find the right solution. We can also adjust plans or find new solutions if you need to.

If you miss 6 or more repayments, your account may default. Defaulting means you’ve broken the terms of your credit agreement. A defaulted account stays on your credit file for 6 years, from the date of default. This could impact your ability to get credit in the future.

We’d much rather help you, before it gets that far. There are many different reasons why people miss a payment, so whatever your situation, please let us know.

Yes, we're not the only people you can speak to. There are not-for-profit organisations that can help you with confidential, free, independent financial advice. Get in touch with the charities below if you’re struggling with contacting your creditors, budgeting your money or even getting started on reviewing your debts. They can also help you decide if a debt management plan is an appropriate option for you.

Money Helper - 0800 011 3797
Stepchange - 0800 138 1111
Debt Advice Foundation - 0800 043 40 50
National Debtline - 0808 808 4000
Payplan - 0800 280 2816
Christians against poverty - 0800 328 0006
Debt support trust - 0800 085 0226
Business Debtline - 0800 197 6026
Citizens Advice Adviceline - 0300 330 1313

Never pay anyone to ‘deal with your debts’ or ‘sort out your credit score’. This can be expensive and you can get the exact same service for free.

A social enterprise is a company that creates a positive social impact for a community. In this case the community is customers in need of a loan that have been turned away from banks and other financial institutions due to poor or very little credit history. Being a social enterprise also means that profit is reinvested back into the business to help optimise the impact we have.

Familio reinvests profit back into the business. This ensures that we can continue to build and improve our business to help our community of borrowers.

The community we are looking to help here at Familio are people with poor or very little credit history. Our aim is to help these people get the money they need, but it is important we act responsibly when doing so. Therefore we carry out a number of checks on our customers to ensure they can comfortably afford their loan repayments and avoid worsening their financial situation.